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What is SoLoMo aka Social Local Mobile Marketing?

WARNING: the following information may increase the risk of getting customers without having to sell them.

What is SoLoMo Marketing? Why do I need it?  And, how does it work for my business?

In a nutshell:

It’s helping local businesses increase current customer value, AND get new customers by putting their compelling messages where consumers are looking most… their mobile phones!

Why your business needs it.

Mobile devices are the first thing people look at when they wake up, and the last thing they see before going to bed.  Using SoLoMo allows business owners to be within 3 feet of their consumers, 24 hours a day.  It’s been said that mobile phones are even more addictive than crack, and people risk their lives every day to look at them.

We are all mobile consumers, right? When we search our devices, we are most often ready to buy right now.  Those “ready to buy” purchase driven consumers are who #SoLoMo is geared for.

These consumers are looking for:

  • phone numbers
  • addresses/maps
  • hours
  • special offers/coupons

Keep in mind though – first and formost, #SoLoMo is just marketing.  Plain and simple.  Social and mobile are the medium being used to convey your message to GET MORE CUSTOMERS!

What is Social Media?

Web based media and mobile phone apps that allow users to communicate with one another.  Businesses, brands, groups, and individuals can share information freely with their followers using the internet with their mobile phone. ie. Facebook, Twitter.

How is it Local?

Popular GPS based social media platforms like Google, Bing, Facebook, Yelp, and FourSquare enable people to find businesses using their mobile phone.

  • I’m in Cleveland, where’s the nearest auto air conditioning recharger with a good reputation?”
  • “I’m hungry, what decent restaurants are nearby?”
  • “Just cracked a tooth! Where is the nearest dentist?” 

Why Mobile?

Mobile allows you to take your social media “on the road” as you travel, interact and check in with others.  You can check out reviews, get coupons, find specials, become “mayor” and anything else you can imagine :)

  • “I see Joe Mechanic is close by, with raving reviews and a special on rebooting A/C – I’m going to click to call now”
  • “I just had the BEST Reuben sandwich EVER! @Derrenbergers“ 
  • “Shout out to Dr Seuss for repairing my broken tooth so quickly!”

Smart Mobile Technologies That Make Business Easier.

QR codes are scanned with a QR reader on your mobile phone. Here are examples:

  • Restaurant Menus
  • Car salesmen can place QR codes in the window of a car with their contact and car info for after hours.
  • Realtors can link to virtual tours
  • Mobile coupons have a 10 to 20% higher redemption rate, AND can be shared with friends.  Customers spend more moo-lah.

Loyalty programs via text messaging

Send text reminders to customers that it’s time to come in for service. Offer 10% off if they schedule within 10 days.

Appointment Reminder/Recovery

Medical offices, salons, and many other businesses can benefit greatly by sending text appointment reminders.  Customers can reply to confirm or call to reschedule.

Have a cancelled appointment at 1pm this afternoon? Send out a broadcast text “Appointment opening – today at 1pm, first to confirm gets 10% off”

These are just some of the ways mobile marketing is being used.  Don’t put off expanding your marketing to mobile because you fear it’s too “Technical” – I’ve got your back! Schedule an appointment or call today, 419 961-1008

 

Bad QR codes Cause My Hair to Catch Fire

EDITORS NOTE: I’m not out to crucify anyone – I just want you, the marketer, to be aware and NOT make the same mistake.

Try scanning the QR code for yourself - maybe you'll have better luck!

 

May I have your attention! People. Please! I beg you.

Adobe flash on an iphone FAILTest your QR codes before applying them to your marketing materials. (Don’t be lazy, your customers will think you’re half-crocked, flaky or just clueless)

Why in the HAY-ELL would you send the user to a URL that requires Adobe Flash? (because you, or your agency, didn’t test it first to see the fatal error) 

This happened to me last evening. I got a coupon flyer in the snail mail and found one that had a QR code.  I excitedly scanned it to see where this surprise code was taking me on the web… it’s like opening a Christmas present!

And, BAM! “TO ENJOY THIS SITE, YOU’LL NEED TO UPDATE YOUR FLASH PLAYER”

Ok, fine… I’ll click and update.

“We’re sorry, this content requires Adobe Flash player, which is not supported by your device.”

WHAT? Are you serious? On an iPhone? #FAIL

Ok, so maybe Adobe has an issue with Apple and it won’t work.  I’ll try my daughters Droid.

No success.

Long story short: I texted the biz owner and he replied, “I could care less not in business anymore”

I guess that played out as I should have expected from the first flub-up.

LESSONS LEARNED:

  1. Please don’t be THAT BUSINESS, know what your advertising.
  2. Since this guy is out of business – why is the Minuteman Press sending out flyers with outdated info? Especially with a coupon expiring May 31st.  This is just BAD all over! (plus *24 emergency services – Ha! how would you like to get those phone calls!)
  3. Please don’t be THAT AGENCY who allows businesses to look foolish!
  4. **UPDATE** 5.11.2012 I wrote Minuteman Press via their web form the evening of this discovery and still have not heard back from them.  Maybe they’re going out of business too?

For more information on how SoLoMo Marketing (social, local, mobile) can work for you – call 419 961-1008 or book a meeting at your convenience.

 

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