This morning, I ran across this blog post at Remarkable-communication.com.  It’s so good, I’m printing and taping to the wall.  Here’s an excerpt:

Here are 50 things your customers wish you knew: about them, about how they see you, and about your relationship.

1. I don’t need you to be perfect, but I do need to know I can rely on you.
2. Telling me what you don’t know makes me trust you.
3. It means a lot when you take the time to thank me for my business or a referral.
4. You don’t need to do all that much to be a superhero. Just do exactly what you say you will do.
5. A friendly voice on the other side of the phone means more than you can imagine.
6. Your employees treat me about as well as you treat them…  Read the full article.

Be EMPOWERED and Share the love! dp